Privacy Policy | Sharktech Global, NSW Australia

(Last Updated: September 2025)

(Last UpdSharktech (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our services and websites.ated: September 2025)

Scope

This Policy applies to all visitors, customers, and users of Sharktech’s services, including Bare Metal, VPS, Cloud, Colocation, DDoS Protection, CDN, Backup, and related solutions.

Information We Collect

Personal Information: Name, email, phone number, billing details, and account login data provided when signing up or contacting us.
Service & Transactional Data: Purchase history, payment details, tax-related data (where applicable).
Technical Data: IP address, device/browser type, performance logs, usage metrics, and security diagnostics.
Cookies & Tracking: We use cookies, web beacons, and similar tools to improve functionality, analytics, and marketing.

How We Use Your Information

We process your information to:

Deliver, manage, and improve our services.
Process payments and billing.
Provide customer support and respond to inquiries.
Enhance security, prevent fraud, and detect malicious activity (e.g., DDoS).
Send service updates, technical notices, and promotional offers (opt-out available).
Comply with legal, regulatory, and contractual obligations.

Sharing Information

We do not sell your personal data. We may share it with:

Trusted service providers under strict confidentiality agreements.
Legal or regulatory authorities when required by law.
In cases of mergers, acquisitions, or restructuring.

Data Retention

We keep personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. When no longer needed, data is securely deleted or anonymized.

Your Rights

Access & Correction: Request access or updates to your data.
Deletion: Ask us to erase your data, subject to legal limits.
Opt-Out: Unsubscribe from marketing at any time.
EU/EEA & GDPR: You have rights to data portability, restriction, and objection.
California (CCPA): You may request disclosure of collected data and opt-out of data sharing.

Children’s Privacy

Sharktech services are not directed at children under 16, and we do not knowingly collect data from them.

Security

We use encryption, secure networks, and access controls to protect your information. While no system is 100% secure, we continuously monitor and improve our defenses against evolving cyber threats.