Hospitality & Food Service
End-to-End Technology for Hospitality Operations
Restaurants, cafes, and food service groups are losing margins to aggregator commissions, managing orders across fragmented systems, and struggling to build direct customer relationships in an increasingly digital market.
Challenges We Solve
Hospitality operators face margin pressure, operational complexity, and a digital landscape that favours aggregators over independent venues.
Aggregator Commission Drain
Third-party delivery platforms charge up to 30% commission per order, eroding margins on every transaction and preventing hospitality businesses from building sustainable direct-to-customer channels.
Fragmented Operations
Separate systems for ordering, kitchen management, delivery, POS, and customer loyalty create data silos, manual workarounds, and operational blind spots during peak service hours.
Order Accuracy Under Pressure
Manual order processing during peak hours leads to errors, wrong items, and delays that damage customer satisfaction and generate negative reviews across platforms.
No Direct Customer Relationships
When customers order through aggregator platforms, the restaurant never owns the relationship. Repeat business, loyalty, and customer data all stay with the marketplace, not the venue.
Our Solution for Hospitality
One platform that replaces fragmented ordering, kitchen management, and customer engagement systems with a unified hospitality technology stack.
eTakeaway Max
A unified platform for multi-channel ordering, kitchen display management, delivery operations, customer loyalty, and real-time analytics — purpose-built for hospitality businesses of all sizes.
Learn MoreIntegrations & Compliance
eTakeaway Max connects to your existing systems and supports food safety and payment compliance requirements out of the box.
POS System Integration
eTakeaway Max integrates seamlessly with major POS systems including Square, Lightspeed, and proprietary hardware — ensuring orders flow directly into your existing sales reconciliation workflow.
Payment Gateway Support
Accept payments via Stripe, Square, and other major Australian payment gateways with PCI-compliant transaction processing built into the platform.
Food Safety & Allergen Compliance
Menu management includes allergen flagging, dietary requirement labels, and food safety information that helps venues meet Australian food standards obligations.
Third-Party Delivery Integration
While eTakeaway Max prioritises direct channels, it also integrates with third-party delivery providers for venues that require hybrid distribution — with all orders managed from a single dashboard.
Multi-Location Hospitality Group Transformation
A multi-location hospitality group operating across Sydney migrated from third-party aggregator platforms to eTakeaway Max, establishing direct ordering channels across web, app, and in-store kiosks for all locations.
The group eliminated aggregator commissions on direct orders, improved order accuracy through the unified kitchen display system, and built a customer loyalty programme that drove measurable increases in repeat business and average order value within the first quarter of deployment.
View All Case StudiesReady to Own Your Hospitality Technology?
See how eTakeaway Max can eliminate aggregator commissions, unify your operations, and help you build direct customer relationships that drive long-term growth.